Returns and Exchanges

Here at One Eighty Sportswear, we want you to feel satisfied with every purchase you make. If for any reason you don’t and want to send an item back to us, here is what you can do:

EXCHANGES

To exchange an item you must meet these conditions:

  • Goods must be returned within 14 days of purchase
  • Goods are in new condition with tags still attached
  • Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
  • Goods must retain all original labels and packaging
  • Item was not purchased at sale price

 Please note: We do not credit original shipping and handling costs

REFUNDS

To obtain a refund you must meet these return policies: 

  • Goods must be returned within 14 days of purchase
  • Goods are in new condition with tags still attached
  • Does not apply to goods that are worn, washed, used, soiled or damaged by the customerGoods must retain all original labels and packaging
  • Item was not purchased at sale price
  • Item is not an accessory or undergarment.
  • This is your first return of the item in question

Please note: Shipping and handling costs are not refundable. Refunds are returned via the original payment method.

FAULTY ITEMS

You are entitled to a refund for items purchased from One Eighty Sportswear if the item is faulty, not of merchantable quality or not fit for its purpose.

All items are carefully inspected and undergo strict quality control measures before they are packed to ensure they are in perfect condition. In the unlikely event that you receive a faulty item please contact Customer Service immediately so we can resolve this for you. Please email info@oneeightysportswear.com.au with your order number, a description of the fault and supporting clear photo.  

One Eighty Sportswear reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

Please know that faulty goods must be returned within a reasonable time after purchase. If you do not return the product within a reasonable time you will not be entitled to a refund of the purchase price.

RESTOCKING FEES

A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.

A restocking fee of up to 50% will be charged in the following instances:

  • A product is returned beyond the return window
  • We receive a product that has been damaged, has obvious signs of use or is materially different than how it was originally shipped to the buyer.

It can take 3-5 business days for your return to undergo quality checking once it has arrived at our office. Once return request has been processed you will be notified by email. If you have requested a refund, please know it may take 5-10 business days for it to appear on your bank statement (applies to credit card transactions only).